Uncover 2024’s HOTTEST ecommerce personalization trends & master customer engagement. Explore Now!
Algonomy Customer Excellence (ACE) Awards, held on October 13, 2021, recognized retailers and brands that are setting new benchmarks in the use of AI and algorithmic decisioning to deliver superior customer experiences and exceptional business results.
This year’s seven winners were picked from Algonomy’s client base of over 400 enterprise brands.
The evaluation criteria scored the participants across six key dimensions of success:
The most innovative use of customer data and insights to drive engagement and growth.
Finalists
rue21, Consum, Visionworks
Winners
The most advanced use of personalization to enable a more holistic customer experience.
Finalists
Miinto, REI Co-op, Época Cosméticos, Verkkokauppa.com
Winners
“We’re elated to win the Pinnacle of Personalization Award from Algonomy. Our personalization team and partners have worked hard over the past few years to bring our digital-first vision to life: meeting customers where they are, responding to their digital behaviors in real time and connecting them with the outdoors in uniquely personal ways. This award validates our efforts and motivates our team to strive for continued excellence. Our partnership with Algonomy was key in delivering our personalization vision with the right technology.”
The best application of advanced analytics in merchandising and creating measurable customer impact
Finalists
rue21, HP, Love’s, Majid Al Futtaim
Winners
The best use of supplier collaboration solutions
in creating tangible business impact.
Finalists
Love’s, Prince Retail,
Keells, Apoteket
Winners
The most inspiring digital transformation success story
in the quick service restaurants space.
Finalists
McDonald’s India, KFC Canada,
Pizza Hut UK
Winners